Your Privacy Is Our Responsibility

1 What Information We Collect

When opening an account at pb888 and while using our services, we may collect the following types of information:

• Identity Information: Your name, date of birth, and national ID details (when required for identity verification).
• Contact Information: Email address, mobile number.
• Financial Information: Records of deposit and withdrawal transactions. We do not store any complete bank account or card numbers.
• Usage Information: Login times, gameplay activity, betting history, and preferred games.
• Technical Information: IP address, browser type, operating system, and cookie data.
• Communication Records: If you contact our support team, the record of that conversation is stored.

We collect only the information that is necessary to provide our services. We refrain from collecting unnecessary personal information.

2 Purpose of Data Collection

pb888 uses users' information solely for the following purposes:

• To create accounts and verify identity.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support.
• To ensure platform security and prevent fraud.
• To enforce responsible gaming policies and ensure user protection.
• To improve platform performance and user experience.
• To meet applicable legal obligations.
• To inform you about relevant offers and promotions, with your consent.

3 Data Sharing and Disclosure

pb888 never sells your personal information to third parties. However, specific information may be shared in the following limited circumstances:

• Service Providers: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure, and fraud-prevention services — only the minimum necessary information.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Security and Fraud: With security partners for the purpose of detecting and preventing fraud.
• Business Transfers: In the event of a company merger or acquisition, information may be transferred under the terms of this policy.

In all such cases we ensure that the relevant parties are capable of maintaining appropriate confidentiality of your information.

4 Cookies and Tracking Technologies

pb888's website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Ensure the core functionality of the website — login sessions, security, and remembering preferences.
• Functional Cookies: Store your language, region, and other preferences.
• Analytics Cookies: To understand how users interact with the website — this information helps improve our services.

Cookies can be controlled by changing your browser settings, however disabling certain cookies may limit the functionality of the website.

5 Data Retention and Security

pb888 takes industry-standard technical and organizational measures to ensure the security of your information:

• Use of SSL/TLS encryption for all data transfers.
• Storage of sensitive information in an encrypted state on secured servers.
• Regular security reviews and vulnerability testing.
• Staff data protection training and access controls.
• Two-factor authentication (two-factor authentication) facility.

Your information is retained only for as long as it is needed to provide services and meet legal obligations. After a set period following account closure, information is securely deleted or anonymised.

6 Your Rights

As a pb888 user, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted.
• Right to Restrict Processing: You may request that the use of your information be limited.
• Right to Object: You may object to your information being used for specific purposes.
• Data Portability: You may request to receive your information in a readable format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise these rights, contact our support team. We will endeavour to respond to your request within 30 days.

7 Privacy of Minors

pb888's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. Age is verified at the time of account registration.

If a minor has opened an account by mistake and this comes to our attention, we will immediately close that account and delete the associated information. If you have information about this, please notify our support team.

8 Third-Party Links and Services

pb888's website may contain references to third-party services, such as payment gateways. These third parties have their own privacy policies and pb888 is not responsible for their data collection practices.

Payment service providers (bKash, Nagad, Rocket, Upay, and banks) handle transaction information in accordance with their own security standards.

9 International Data Transfers

pb888's servers and technical infrastructure may be located in various countries. Even if your information is transferred outside of Bangladesh, we ensure that it remains covered by privacy protections equivalent to those in this policy.

We ensure appropriate contractual safeguards are in place for any international data transfer, so that your information remains protected at all times.

10 Policy Changes and Updates

pb888 reserves the right to update this privacy policy when necessary. If there are any significant changes, we will:

• Publish a notice in a prominent place on the website.
• Inform registered email addresses about the changes.
• State the date of the most recent update at the top of the policy.

Continuing to use pb888's services after a change has been made will be considered as your acceptance of the updated policy.

11 Response to Security Breaches

In the event of a security breach, pb888 will take immediate action:

• Affected users will be notified as soon as possible.
• The extent of the breach and its potential impact will be determined.
• Swift measures will be taken to limit the damage and prevent recurrence.
• Relevant authorities will be notified if required.

If you notice any unusual activity in your account, please inform our support team immediately.

12 Applicable Law and Jurisdiction

This privacy policy has been prepared following internationally recognised data protection principles. In the event of any dispute, both parties will seek to reach a resolution through discussion.

pb888 does not claim approval from any specific domestic or foreign regulatory authority. We are committed to maintaining ethical standards in the protection of user information.